Coronavirus (COVID-19): Our Commitment to Guests

ISSUED MARCH 27, 2020 at 8:30 a.m. PST

LUXE CITY CENTER OPERATIONAL UPDATE

Out of an abundance of caution, Luxe City Center will temporarily suspend operations effective 12 pm on Friday, March 27, 2020. We anticipate the hotel will be closed through May 31, 2020, and hope to be welcoming guests again soon.

If you have any questions, please call 1-213-748-1291 or email us at reservations@luxecitycenter.com. We recommend you check back with us before visiting.

We sincerely appreciate your understanding during these challenging and uncharted times. On behalf of our entire team we thank you for your business, wish you safe, healthy travels and look forward to seeing you in the not so distant future.

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ISSUED MARCH 17, 2020 at 1:00 PM PST

To Our Valued Guests,

At Luxe City Center Hotel, our priority is first and foremost the safety and well-being of our guests and team members.

We continue to closely follow the coronavirus (COVID-19) situation, both domestically and abroad. We are in regular contact with local authorities. Our teams are monitoring the most up-to-the-minute information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Governor’s Office of California, and the Mayor’s Office of Los Angeles.

We remain committed to upholding the highest standards of cleanliness across our entire hotel. We have implemented heightened precautions in sanitization, disinfection, and cleaning measures as guided by the CDC and WHO.

We are undertaking the following measures to maintain a safe and healthy environment:

  • We placed hand sanitizer dispensers in restaurants and common areas.
  • Our housekeeping teams increased the frequency and rigor of cleaning and sanitization in all areas of the hotel utilizing cleaning and disinfectants with chemicals recommended by CDC.
  • In compliance with local government regulation our restaurant, bar and gym are currently closed. Guest are welcome to order takeout for Breakfast, and Lunch only. Food orders will need to be picked up in person.

Travel Flexibility and Support

We understand the need for increased flexibility with travel planning right now.
For questions about a reservation made directly with Luxe City Center, please contact us at 1-213-748-1291 or email us at reservations@luxecitycenter.com.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Our team takes great pride in the role we play in the lives of our customers and guests. Rest assured that as circumstances continue to develop, one thing will remain constant: We will make our decisions with the health and well-being of our customers, guests, team members, and community as our highest priority.

Sincerely,

Brian Comeau
General Manager